Information technology specialist with two years network support, help desk, and remote hands experience in a 24/7/365 data center environment, pursuing networking industry certifications.
LinkedIn: chughes-619 — Email: [email protected] — Text/SMS: 619-995-5207
Skills
- Experienced with troubleshooting computer systems and networking devices, racking servers, managing network cable, and providing technical assistance in person and by phone, email, and issue-tracking system.
- Familiar with computer hardware, software, operating systems, virtual machines, TCP/IP networking, Cat5e and Cat6 copper cabling, RJ-45 and RJ-11 connectors, single-mode and multimode fiber, SFP transceivers, Ethernet LANs, MAC addresses, switches, VLANs, IPv4 subnetting, routers, firewalls, Unix command line tools, programming, and web hosting.
- Studying for Cisco Certified Networking Associate (CCNA), expected completion 2020.
Support Technician
ScaleMatrix Hosting, Inc., San Diego, CA, since August 2018 (2 years)
- Tier-one network support, troubleshooting, and remote hands assistance to clients and internal engineering teams in a 24/7/365 shift-based environment.
- Racking and cabling computer systems and networking devices, cutting over cross connects inside core network distribution facilities, and ensuring that all work performed is properly documented and labeled following standard formats for future review, troubleshooting, and change management.
- Documenting and resolving client inquires and support requests received by telephone, email, and issue tracking system.
- Verifying client communications and automated alerts prior to escalation.
- Monitoring on-site and remote-site network, electrical, and cooling infrastructure.
- Publishing maintenance opening and closing notices.
- Handling internal and public communications during service-impacting events.
- Cataloging and tracking corporate and client assets.
- Administrating biometric access, physical security, and power monitoring systems.
- Assisting junior technicians in the development of their abilities.